nRollmed’s platform and recruitment strategy allowed the swift accrual of interested and pre-screened patients. In addition, nRollmed took over the responsibility of scheduling patients which proved highly successful, since there was no hand-off to an additional scheduling team. Patients received information solely from nRollmed before their first visit, making the process more streamlined for them. nRollmed sent customized appointment reminders which also increased the number of patients who attended their scheduled visits. nRollmed discussed amenities with patients on a site-by-site basis such as whether food and wifi would be provided, which helped patients make decisions and know what to expect. Finally, nRollmed did follow-up surveys with the patients about their experience. There was an exceptionally high response rate to follow-up calls made by nRollmed, and patients were very willing to share their experiences, which nRollmed believes is due to the successful establishment of mutual communication channels built on trust and customer service. Insights from these surveys were shared with the client, which allowed them to optimize future studies.
